Online Customer Service
--Al Ain Distribution Company (AADC)--
Online Customer Services Representative (CSR)
· Experience in handling customer queries/complaints/service requests in a customer service
· Deals with customer’s queries, complaints, requests,s, and suggestions in accordance with the established procedures and operating instructions.
· Abides by the established adherence policy. Provides consistent quality service by telephone, email, etc.…
· Highlights to the immediate supervisor the key issues and follow up as required to resolve the issues.
· Exhibits diplomacy when dealing with or addressing all customers’ calls Show politeness, poise, and dignity in handling calls.
· Has a good attendance and work record including punctuality and reliability. Attends shift work as assigned to ensure continuity in Contact Center service operations.
1- Bachelor’s degree.
2- Minimum 3 years experience in handling customer complaints, queries, and requests in a Contact Centre for a customer-oriented organization.
3- Skilled at using contact center systems - CRM.
4- Excellent interpersonal, communication, and problem-solving skills.
5- Native Arabic speaker with excellent knowledge of English language skills which include:
listening, speaking, writing, and reading.
6- Ability to work under pressure & ability to meet tight deadlines.
A full-time position
Attractive salary package.
12 days / year, including
6 of your choice.
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and